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Kingaroy X-Ray Clinic

June 2010

Long-standing Kestral client, the eminent Healthscope group of facilities, consists of more than forty private hospitals throughout Australia and abroad in Asia. Healthscope includes a leading pathology arm with facilities around Australasia, Singapore and Malaysia and over 45 medical centre clinics and diagnostic imaging within major hospitals.

Healthscope has recently expanded its substantial services to Kingaroy X-ray Clinic in regional QLD - a private service outsourcing its reporting requirements to Healthscope's Allamanda and Brisbane Private hospitals.

Situated around 200kms North-West of Brisbane, the growing regional shire of Kingaroy was once home to long-term Queensland Premier, Sir Joh Bjelke-Petersen and Australian cricketer Matthew Hayden. The Kingaroy X-Ray clinic provides outstanding imaging service to the nearly 10,000 residents of Kingaroy as well as nearby small towns in the shire.

The clinic recently went live with a Karisma solution integrated at the Healthscope facilities to which it outsources. On the day the facility went live, a Kestral support consultant delivered training to reception staff directly over the phone. With no trouble at all, the reception staff were quickly able to understand and use the Karisma system and were consequently impressed with its capabilities.

For Kingaroy, and for Healthscope, the benefits of Karisma are perhaps most noticeable in improvements to reporting turn-around time. Previously, staff at the Kingaroy facility needed to burn images on a DVD, send these to the Brisbane sites by mail and await the report in MS Word document format. This process cost substantial time and money - with turnaround taking up to five days.

With the Karisma solution, when an exam is verified at Kingaroy, the details appear on the Karisma reporting lists at Healthscope's Allamanda or Brisbane Private hospital sites and the report is authorised and distributed within hours. Needless to say management and staff at all three facilities are delighted with the time and effort saved.

Kestral is thrilled to see Karisma making a difference in assisting the good work our clients perform. We are pleased and honoured to help service one of Australia's growing and most famous regional centres in Kingaroy.

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