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Pathology Services

August 2010

As well as migrating to a new PMI, Pathology Services at the Royal Hobart Hospital (RHH) has recently implemented a state-wide Tasmanian Patient Identifier. Kestral was pleased to assist RHH in this technically complex project, and has also taken this opportunity to build into PLS the capacity to utilise the anticipated unique national patient identifier.

Tasmania's largest hospital, and one of its largest single employers with over 2000 FTE staff, the RHH is also a teaching facility of the University of Tasmania. Opened in 1804, Australia's second oldest hospital after Sydney Hospital, was moved to its current premises in 1820. The 490 bed facility provides both general and speciality medical and surgical services; and is the State referral centre for cardiothoracic surgery, neurosurgery, burns, hyperbaric and diving medicine, neonatal intensive care and high risk obstetrics.

A longstanding PLS client, it was even more important than usual for Kestral to provide the continued high quality support which we have always striven to offer. The project involved technically complex implementation and process changes for both the laboratory and clinical staff throughout the hospital. All of this had to be achieved on a tight deadline with minimal to no interruption with the running of the facility.

We are happy to say that the hard work and professional approach of our Support team paid off and was met with sincere appreciation by key pathology staff at this well regarded Tasmanian facility.

Andrew Hudspeth, Senior Scientist / Pathology I.T. Coordinator at RHH took time out to write Kestral a letter of appreciation which honoured our Support team with glowing praise for the work performed by Hendra Wijaya and Ryan Parasuraman in particular. Andrew also assessed the hospitals ongoing support services relationship with Kestral:

"Kestral has as one of its significant strengths, a strong support ethos, underpinned by a determination to see the task at hand completed to the customers satisfaction, in a world where many similar companies compel the client to conform to their own dynamic."

It was this support ethos that Andrew suggested was "...a significant contributor to the fact our laboratory has remained (a client) for 17 years..."

Kestral is delighted to have provided a quality of service that elicits appreciation from such an historical and widely renowned medical facility as the Royal Hobart Hospital. We promise to continue to strive for new and improved levels of service for all of our clients, both large and small.

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