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Kestral Welcomes Waikato District Health Board

October 2009

Kestral is pleased to announce that the second phase of our important Midlands project has been completed at Waikato District Health Board (Waikato DHB) and the facilities are now live. The Waikato DHB consists of the main Tertiary hospital in Hamilton along with 4 district hospitals on Thames, Taumarunui, Te Kuiti and Tokaroa. Waikato District Health Board employs more than 5800 people and plans, funds and provides hospital and health services to more than 360,000 people in a region covering 8% of New Zealand.

The Karisma installation at Waikato DHB integrates with the industry-leading Philips iSite PACS – a system successfully employed by Kestral customers across Australia and New Zealand. Philips is a world leading technology company integrating its innovative products with ‘people-centric solutions’. Philips Healthcare provides technologies such as diagnostic imaging systems, healthcare IT, patient monitoring and cardiac devices.

When the original go-live was delayed due to unavoidable circumstances, Kestral staff members were able to run additional training sessions and time was made for more appointments to be loaded into the system. Amazingly, Dr Muthu reported 960 reports in 4 days prior to system go-live to reduce the number of outstanding reports in the legacy system. The first users were active on the system by 11:30am on Saturday 3rd October at Hamilton and Thames hospitals.

In the end, the process was completed relatively smoothly. Waikato DHB had set up an official helpdesk, predominantly for when the PACS goes live, which received just on 100 calls from the 5 sites over the course of the go-live week – mostly login requests, ”how-to’s” and requesting practitioners who had not yet been loaded on the system.

Kestral would like to acknowledge the excellent work of the staff and management at Waikato District Health Board and the ingenuity of the Philips PACS. We’d also like to extend a warm welcome to our newest users at the five Waikato DHB sites.

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