News

The effectiveness of a Radiology Information System (RIS) can make a world of difference for practitioners and patients alike. At Kestral, we understand that the smooth operation of your RIS goes beyond the software itself—it's about ensuring the right training and support are in place so that you feel empowered every step of the way. Guided by our brand pillars —listen, care, explore, and solve—we prioritise your needs, making sure your team feels confident and supported in using Karisma RIS. 

Listening to Your Needs 

Every radiology practice is unique, with distinct workflows, challenges, and goals. From the outset, we place a strong emphasis on listening to your specific requirements and concerns. Our team takes time to understand what makes your practice tick, the pressures you face, and what you envision for your RIS. By truly listening, our training and support aligns with your practice’s needs, ensuring that our approach is as unique as your team. 

 Providing Training with Care

When it comes to implementing and training teams on Karisma, we know that every detail matters. Our approach to training is rooted in care; we don't just run through standard checklists—we focus on each individual’s learning pace and preferences. Training sessions are designed to be interactive, hands-on, and, most importantly, encouraging. We offer highly specialised, role-based training courses as well as access to a suite of online training videos that can be revisited at any time.  This level of care ensures that your team feels supported, allowing them to build confidence as they learn the ins and outs of Karisma. 

Exploring Together for Continuous Improvement 

Technology is constantly advancing, and so are the ways radiology practices can operate more efficiently. As your trusted partner, we’re here to explore new solutions and enhancements alongside you. Our team actively seeks ways to improve; we prioritise collaboration within Kestral, bringing our teams together to share knowledge, keep up to date with new features, and refresh ideas that can save your team time and enhance patient care. By staying open and exploring together, we can make sure Karisma keeps pace with your evolving needs. 

Solving Challenges Proactively 

Challenges and technical issues can arise with any system, but when they do, the Kestral team is ready to help you tackle them head-on. We focus on solving issues promptly and effectively so that your practice experiences minimal disruption. From offering rapid support to helping prevent issues before they arise, our goal is to provide solutions that allow your team to stay focused on what truly matters—providing high-quality care to your patients. 

Supporting Your Radiology Practice Every Step of the Way 

The journey doesn’t end with training; it’s just the beginning. At Kestral, we view our relationship with your practice as a partnership built on trust, care, and continual growth. With an unwavering commitment, we’re here to support you every step of the way, making sure you get the most out of Karisma.  

By choosing Kestral, you’re choosing a team that genuinely cares about your success. We’re here to empower you, support you, and help you reach your goals—because when you succeed, we all succeed.