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In modern healthcare, convenience and efficiency aren’t just nice to have—they’re expected. Patients want seamless access to services, and providers need smart scheduling to keep operations running smoothly. Karisma's Online Bookings delivers a faster, smarter, and more intuitive way to manage appointments—enhancing patient satisfaction while freeing up valuable administrative time.

A Smarter, More Efficient Booking Workflow

The Online Bookings screen is designed to assist staff in managing appointment workflows with structured worklists:

• Bookings: Displays all appointments awaiting scheduling, where the room, time, and date have been reserved in Karisma, ensuring no double bookings. Depending on configuration, the exam details and request form can also be captured.

• Booking Enquiries: If configured, this list captures appointment requests for more complex modalities. Patients provide their details, including contact information and request forms, but instead of selecting a fixed timeslot, they choose a preferred date and whether they prefer morning or afternoon. This provides a structured starting point, allowing staff to review and finalise the booking.

• Help Enquiries: Displays any queries submitted via the Help button on the Online Bookings website. Once a patient has been contacted and their question addressed, these enquiries can be processed, ensuring no request goes unanswered.

Why Online Bookings?

Anytime, Anywhere Access

Forget phone queues and hold music. Kestral’s Online Bookings lets patients schedule their appointments on their own time—day or night. The result? Fewer no-shows, better resource allocation, and a frictionless booking experience.

Integrated & Intelligent Scheduling

The Karisma Online Booking platform seamlessly integrates with your workflow, ensuring real-time accuracy and eliminating double bookings. Staff can focus on in-clinic care while the system takes care of scheduling. Fully customisable, it guarantees efficient and accurate bookings tailored to your needs.

Automated Workflows That Do the Heavy Lifting

Once a booking request is received, it instantly reserves the space in the diary and creates a scheduled request in Karisma for review. The Online Bookings workflow:

• Worklists keep everything organised – Quickly manage bookings and enquiries with an intuitive interface.

• At-a-glance status tracking – View scheduled, pending, and cancelled bookings with direct links for easy access.

• Smart resource allocation – The system automatically factors in resource availability and ‘web booking only’ conditions.

Reminders That Reduce No-Shows

Integrated SMS or email notifications keep patients informed and engaged:

• Instant confirmations – Patients receive booking details along with clinic contact information.

• Preparation instructions – Sent via SMS or email, ensuring patients arrive informed and ready.

• Booking reminders – SMS confirmations help reduce cancellations and efficiently fill reschedule gaps.

Tailored to Fit Your Practice

One size doesn’t fit all. Karisma’s Online Bookings lets you customise every detail:

• Define available services – Whether broad or highly specialised, tailor your booking options.

• Set booking parameters – Control modality availability, appointment durations, and scheduling windows.

• Create a branded experience – Customise website text, visuals, and interface to reflect your clinic’s identity.

• Streamline bookings – Reduce administrative load by requiring patients to contact the clinic only for complex services like biopsies and injections.

The Future of Patient-Centric Scheduling

Kestral’s Online Bookings isn’t just about appointments—it’s about empowering healthcare providers, streamlining operations, and enhancing patient access. By reducing administrative workload and making scheduling effortless, we help you focus on what really matters: delivering exceptional care.

Ready to revolutionise patient access? Contact us today.