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CASE STUDY:

Panorama Radiology:
Streamlining Practice
Workflows with Karisma

Panorama Radiology set out to enhance efficiency across its growing practice. While their previous system supported core operations, it also presented challenges around booking accuracy, billing consistency, and Medicare integration. The team recognised an opportunity to simplify processes, improve reliability, and create a more connected experience for staff and radiologists.

Problem

After implementation, it became clear the initial system did not meet the practice’s needs. Issues encountered included:

Frequent booking errors

Unpredictable billing changes

Dependence on third-party software for Medicare integration

These issues led to inefficiencies that disrupted daily operations.

Approach

After evaluating several options, Panorama Radiology chose Karisma for its intuitive design and ability to unify essential workflows. Their goal was to streamline how information flowed across registration, reporting, and billing, creating a more seamless experience for both their team and patients.

Solution

Karisma was implemented, integrating clinical and administrative functions into one cohesive system. Key enhancements included:

  • Faster, more accurate registration and scheduling
  • Direct visibility of referrals within the request jacket
  • Real-time access to patient histories via the V4 History function
  • Simplified Medicare claim management within a single interface

Results

Since adopting Karisma, Panorama Radiology has achieved:

  • Noticeably improved workflow efficiency and reliability
  • Fewer reporting delays and smoother collaboration among radiologists
  • Centralised Medicare claims processing, saving valuable administrative time
  • Greater confidence in data accuracy and accessibility

Managing Medicare claims is now faster and centralised, saving considerable time.

Analysis

Karisma addressed the issues associated with the previous system by consolidating processes and removing the need for third-party tools. The improvements have led to smoother operations and greater satisfaction among staff and radiologists.

The transition to Karisma gave Panorama Radiology a more connected, efficient, and reliable workflow. With administrative processes simplified and reporting streamlined, the team can focus on delivering high-quality diagnostic care to their patients.

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