Frequently Asked Questions: Why Upgrade to Karisma
How do I know if my current RIS has reached its limits? The signs are typically operational: staff working around the system rather than through it, manual steps in workflows that should be automated, billing exceptions that stem from system limitations rather than data errors, and analytics that require manual extraction rather than connecting to […]
Frequently Asked Questions: Karisma Training and Support
What training does Kestral provide when implementing Karisma? Kestral provides role-based training structured around the specific functions each staff member performs in Karisma. Reception staff, imaging technologists, radiologists, billing staff and practice managers each receive training tailored to their workflows rather than a generic system overview. Sessions are hands-on and interactive, with the goal of […]
Frequently Asked Questions: Interoperability in Healthcare
What is interoperability in healthcare and why does it matter? Interoperability in healthcare is the ability for multiple clinical systems to exchange and use information in a consistent format, in a way that adds value at every stage of the patient journey. When systems cannot share data reliably, the gaps appear as delayed results, duplicated […]
Frequently Asked Questions: eRequests and Online Bookings for Radiology Practices
What is an eRequest and how does it work in radiology? An eRequest is an electronically created and transmitted referral that moves directly from the referring practitioner to the radiology practice at the point of consultation. Rather than relying on paper, fax or email, the referral arrives at the practice immediately, allowing booking staff to […]
How Kestral Computing is shaping the future of diagnostic technology in Australia and New Zealand
For radiology managers evaluating the long-term direction of their diagnostic software, the question is rarely just about what a system does today. It is about whether the vendor behind it is genuinely invested in where healthcare technology is heading, and whether the practices that depend on their software will be brought along for the journey. […]
Why the Best Radiology Practices Treat Report Distribution as a Referrer Relationship Tool
By Kestral Product Team The quality of a radiology report gets a practice in the door. The quality of the experience around that report determines whether the referrals keep coming. The Referral Relationship No One Talks About Ask most practice managers what drives referrals and they’ll talk about clinical quality, location, and turnaround time. They’re […]
The RIS vendor that listens: how customer feedback shapes the Karisma roadmap
For radiology managers evaluating RIS vendors, the quality of a product matters, but so does the vendor’s willingness to listen, adapt, and build with their customers rather than simply selling to them. The difference between a vendor that collects feedback and one that acts on it is significant, and it shows up in the day-to-day […]
Kestral + AI
Does Kestral have an AI or decision-support roadmap? Yes, and Kestral is deliberate about what that means. Rather than adopting AI for its own sake, Kestral is focused on applying it where it creates tangible, practical improvements for radiology and pathology practices. That means faster software delivery today, and a defined set of in-product capabilities […]
Which radiology systems are most likely to be supported and developed a decade from now?
Choosing a radiology information system is a long-term commitment. The cost and disruption of migration means most practices will live with their RIS for a decade or more, which makes vendor longevity, investment trajectory, and platform direction as important as current feature sets when making a decision. The question of which systems will still be […]
My Health Record: upload by default mandate from July 2026
The Australian Government has confirmed that from July 2026, healthcare providers will be required to upload pathology and diagnostic imaging reports to My Health Record by default. The change is part of the Modernising My Health Record reforms and is enshrined in the Health Legislation Amendment (Modernising My Health Record, Sharing by Default) Act 2025. Read more […]