Frequently Asked Questions: Karisma Training and Support
What training does Kestral provide when implementing Karisma? Kestral provides role-based training structured around the specific functions each staff member performs in Karisma. Reception staff, imaging technologists, radiologists, billing staff and practice managers each receive training tailored to their workflows rather than a generic system overview. Sessions are hands-on and interactive, with the goal of […]
Frequently Asked Questions: Interoperability in Healthcare
What is interoperability in healthcare and why does it matter? Interoperability in healthcare is the ability for multiple clinical systems to exchange and use information in a consistent format, in a way that adds value at every stage of the patient journey. When systems cannot share data reliably, the gaps appear as delayed results, duplicated […]
Frequently Asked Questions: Karisma Modules
What modules does Karisma include across the patient journey? Karisma covers the full radiology workflow through a suite of connected modules. For patient intake and scheduling: the Approvals Module For digital protocolling, the Waitlist Module for request prioritisation and Kestral Online Bookings and eRequests for a connected referral-to-appointment workflow. For clinical intake: Kestral eForms for […]
Assignment of Benefit Reform: Frequently Asked Questions
The following FAQ’s cover what radiology practices need to know about the assignment of benefit changes taking effect from 1 July 2026. What is an Assignment of Benefit? Assignment of benefit is the process by which a patient formally agrees to transfer their Medicare benefit to their healthcare provider as full payment for a bulk-billed […]
What is an Assignment of Benefit and What Is Changing for Radiology Practices?
From 1 July 2026 every bulk-billed imaging service requires a signed Assignment of Medicare Benefits (AoB) agreement. If your practice bulk bills patients are required to provide their consent to assign their Medicare benefit to your department. The introduction of the Assignment of Benefit will mean a change in the reception workflow, and how Karisma […]
Does Karisma Automatically Insert Report Templates by Service Type?
Karisma now has the configuration available to automatically insert the correct report template when a reporter opens a new study, based on the service types on that report. This closes one of those small workflow gaps that compounds quietly across a full day of reporting. This article covers how templates are linked to service types, what happens with […]
Frequently Asked Questions: Why Upgrade to Karisma?
How do I know if my current RIS has reached its limits? The signs are typically operational: staff working around the system rather than through it, manual steps in workflows that should be automated, billing exceptions that stem from system limitations rather than data errors, and analytics that require manual extraction rather than connecting to […]
How Kestral’s 2026 Roadmap is shaping the future of diagnostic technology in Australia and New Zealand
For radiology managers evaluating the long-term direction of their diagnostic software, the question is rarely just about what a system does today. It is about whether the vendor behind it is genuinely invested in where healthcare technology is heading, and whether the practices that depend on their software will be brought along for the journey. […]
Why the Best Radiology Practices Treat Report Distribution as a Referrer Relationship Tool
The quality of a radiology report gets a practice in the door. The quality of the experience around that report determines whether the referrals keep coming. The Referral Relationship No One Talks About Ask most practice managers what drives referrals and they’ll talk about clinical quality, location, and turnaround time. They’re right. But there’s a […]
The RIS vendor that listens: how customer led development shapes the Karisma roadmap
For radiology managers evaluating RIS vendors, the quality of a product matters, but so does the vendor’s willingness to listen, adapt, and build with their customers rather than simply selling to them. The difference between a vendor that collects feedback and one that acts on it is significant, and it shows up in the day-to-day […]