Frequently Asked Questions: Karisma Training and Support
What training does Kestral provide when implementing Karisma? Kestral provides role-based training structured around the specific functions each staff member performs in Karisma. Reception staff, imaging technologists, radiologists, billing staff and practice managers each receive training tailored to their workflows rather than a generic system overview. Sessions are hands-on and interactive, with the goal of […]
Frequently Asked Questions: Interoperability in Healthcare
What is interoperability in healthcare and why does it matter? Interoperability in healthcare is the ability for multiple clinical systems to exchange and use information in a consistent format, in a way that adds value at every stage of the patient journey. When systems cannot share data reliably, the gaps appear as delayed results, duplicated […]
Frequently Asked Questions: Karisma Modules
What modules does Karisma include across the patient journey? Karisma covers the full radiology workflow through a suite of connected modules. For patient intake and scheduling: the Approvals Module For digital protocolling, the Waitlist Module for request prioritisation and Kestral Online Bookings and eRequests for a connected referral-to-appointment workflow. For clinical intake: Kestral eForms for […]
Assignment of Benefit Reform: Frequently Asked Questions
The following FAQ’s cover what radiology practices need to know about the assignment of benefit changes taking effect from 1 July 2026. What is an Assignment of Benefit? Assignment of benefit is the process by which a patient formally agrees to transfer their Medicare benefit to their healthcare provider as full payment for a bulk-billed […]
Frequently Asked Questions: Why Upgrade to Karisma?
How do I know if my current RIS has reached its limits? The signs are typically operational: staff working around the system rather than through it, manual steps in workflows that should be automated, billing exceptions that stem from system limitations rather than data errors, and analytics that require manual extraction rather than connecting to […]