How Kestral Helped WA Health Deliver a State-Wide Enterprise Medical Imaging Platform
TARGET: This is a case study template. All [CLIENT TO CONFIRM] placeholders require confirmation from Thom before publishing.
Author: [CONFIRM AUTHOR]
The Challenge
WA Health’s existing RIS and PACS infrastructure had reached the end of its serviceable life. Across nine metropolitan public hospitals, the system no longer met the demands of modern medical imaging practice. Clinical staff were working with limited system stability, constrained access to imaging data for remote users, and workflows that had outgrown the platform supporting them.
The replacement program needed to introduce new clinical functionality, improve system reliability and deliver genuine workflow improvements for medical imaging practitioners across the network, all while coordinating go-live across multiple major hospital sites.
[CLIENT TO CONFIRM: specific pain points, timeline pressures, any additional complexity such as legacy data migration or integration requirements]
The Solution
Kestral worked closely with clinical stakeholders and subject matter experts across WA Health to design and customise a RIS solution built around the specific operational needs of the network. The approach was collaborative throughout, with Kestral’s team drawing on deep experience in healthcare operations to configure workflows, integrations and system functionality to match the clinical environment rather than asking the environment to adapt to the software.
The solution provided real-time access to critical patient information and imaging data across the network, improved communication between departments and clinical staff, and introduced streamlined workflows that replaced the manual workarounds staff had built around the previous system. Remote clinical staff gained significantly improved access to imaging data and reports, a meaningful change for a health system operating across metropolitan and regional contexts.
[CLIENT TO CONFIRM: specific integrations, modalities supported, any notable customisations or technical complexity worth highlighting]
The Results
The program reached a significant milestone with the go-live at Royal Perth Hospital in October 2023, completing installations across all nine metropolitan public hospital sites.
Nine metropolitan public hospitals successfully transitioned to the new platform. Enhanced system stability across the network. Improved accessibility to medical images and reports for clinical staff including remote users. Streamlined workflows for medical imaging practitioners. Strengthened support systems across the WA Health network.
[CLIENT TO CONFIRM: quantified outcomes where available — reduction in report turnaround time, system uptime improvements, user adoption figures]
[CLIENT TO CONFIRM: client quote from a named WA Health stakeholder]
What This Means for Healthcare in Western Australia
The successful delivery of the Enterprise Medical Imaging Platform represents a meaningful step forward for medical imaging practice in WA’s public hospital network. For Kestral, it demonstrates what is possible when RIS technology is implemented with genuine clinical input, careful customisation and a clear focus on the workflows that matter to practitioners on the ground.