How Does KestralPay Transform Payment Workflows for Radiology Practices?
Target audience: Practice Managers / Operations Managers
Author: [CONFIRM AUTHOR]
Internal links: See https://kestral.com.au/karisma/and https://kestral.com.au/frequently-asked-questions-ris-configuration-in-karisma/
KestralPay is an integrated healthcare payment solution built specifically for radiology practices across Australia and New Zealand. It works directly inside Karisma V3 and V4, connecting patient records, invoices and payment transactions within the same system so that every transaction is automatically recorded and reconciled without manual steps between the payment terminal and the practice management system.
Payment management sits at the intersection of patient experience and practice financial performance. Every transaction handled through a disconnected process adds reconciliation overhead and introduces friction at the point where patients are least receptive to it. KestralPay removes that friction by making payment a native part of the Karisma workflow rather than a separate system bolted alongside it.
How Does KestralPay Integrate With Karisma?
The core operational advantage of KestralPay is that it works inside the Karisma environment rather than alongside it. Patient records, invoices and payment transactions are connected within the same system, which eliminates the manual steps that create errors and overhead in a disconnected payment setup.
There is no double data entry between the payment terminal and the practice management system. There are no mismatched patient records from manual reconciliation. There is no manual EFTPOS entry or the time-consuming process of attaching receipts to invoices after the fact. Every transaction is automatically recorded and reconciled within Karisma, keeping financial data accurate and current without requiring staff to manage the process manually.
What Payment Options Does KestralPay Offer Patients?
KestralPay supports upfront payments at the time of booking or check-in, post-appointment billing, transparent surcharging and deposits with tailored payment schedules. This flexibility gives patients clarity about their financial obligations and choice in how they meet them, which reduces confusion at the front desk and supports the practice’s cash flow by enabling earlier payment collection where patients prefer it.
How Does KestralPay Reduce Administrative Overhead for Practice Staff?
KestralPay addresses this directly through automated invoicing and reconciliation. Transactions processed through KestralPay are recorded and matched automatically within Karisma, removing the manual reconciliation step entirely for standard transactions. Real-time financial insights are accessible through the VostroPay Merchant Portal, giving practice managers visibility of transaction activity, settlement status and financial performance without waiting for end-of-day reports or manual data extraction. For practices managing payment activity across multiple worksites in Australia and New Zealand, this real-time visibility is a meaningful operational tool.
How Does KestralPay Protect Patient Data and Practice Revenue?
KestralPay is built with enterprise-grade security across every transaction. Bank-grade encryption protects payment data in transit and at rest. Full PCI DSS compliance ensures the practice meets the payment card industry’s security standards. 3D Secure 2 authentication adds an additional layer of transaction verification for online and remote payment scenarios.
How Does KestralPay Scale With Practice Growth?
Whether a practice is managing payments at a single diagnostic clinic or across a national imaging network in Australia and New Zealand, the integration with Karisma, the automated reconciliation and the real-time financial visibility through the VostroPay Merchant Portal remain consistent. Practices do not need to introduce a different payment solution as they grow.
For more on how Karisma supports practice growth, see https://kestral.com.au/frequently-asked-questions-karisma-scalability-and-long-term-growth/.
To find out more about KestralPay or arrange a demonstration, contact David Moran or visit kestral.com.au.