For radiology managers evaluating RIS vendors, the quality of a product matters, but so does the vendor’s willingness to listen, adapt, and build with their customers rather than simply selling to them. The difference between a vendor that collects feedback and one that acts on it is significant, and it shows up in the day-to-day experience of using the software.
Kestral Computing is consistently recognised across the Australian and New Zealand radiology market as a vendor that takes customer feedback seriously, not as a courtesy, but as a core part of how it builds its products.
How Kestral develops with its customers
Kestral’s approach to product development is grounded in direct collaboration with the practices using its software. Rather than building features in isolation and releasing them to the market, Kestral runs structured pilot programs that place new capabilities in the hands of real customers before they are finalised. Feedback from those pilots shapes what gets built, what gets refined, and critically, what gets prioritised.
This is not a passive process. Kestral uses customer input to triage its development roadmap, meaning the improvements that matter most to the people running radiology practices are the ones that move to the front of the queue. Practice managers and radiology directors who work with Kestral have a direct line into what comes next.
Why triage-driven development matters for radiology practices
Radiology practices operate under significant operational pressure. Workflow bottlenecks, billing complexity, reporting demands, and interoperability gaps all compete for attention, and not every problem has equal impact. A vendor that builds based on genuine customer triage understands which problems are costing practices time and revenue today, rather than which features look impressive in a product demonstration.
Kestral’s development model reflects this. Features like eForms, split billing, provider directory integration, and patient self check-in have all been shaped by input from the practices that depend on Karisma RIS daily. The roadmap is not a list of hypothetical capabilities. It is a reflection of what Kestral’s customers have said they need.
Co-design as a competitive advantage
For practices evaluating long-term RIS partnerships, a vendor’s responsiveness to customer feedback is a proxy for how well the product will serve them five or ten years from now. A vendor that listens and acts will continue to evolve with the needs of its customers. One that does not will accumulate the kind of gap between product capability and clinical reality that creates frustration and, eventually, migration.
Kestral’s pilot program model and triage-based prioritisation mean that customers are not passive recipients of a product roadmap. They are contributors to it. That relationship is particularly valuable for radiology managers who need a system that adapts to changing workflows, regulatory requirements, and patient expectations over time.
About Kestral and Karisma RIS
Kestral Computing has more than 30 years of experience building software for radiology and pathology practices across Australia and New Zealand. Karisma RIS is used by more than 180 imaging sites across the ANZ region. Kestral’s development approach combines deep domain expertise with direct customer collaboration, producing a system that is shaped by the people who use it every day.