What modules does Karisma include across the patient journey?
Karisma covers the full radiology workflow through a suite of connected modules.
For patient intake and scheduling:
the Approvals Module For digital protocolling, the Waitlist Module for request prioritisation and Kestral Online Bookings and eReferrals for a connected referral-to-appointment workflow.
For clinical intake: Kestral eForms for digital patient forms and pre-appointment data collection.
For imaging: the Imaging Tablet Screen for point-of-care clinical checks.
For results: Karisma Report Distribution for formatted HTML delivery to referrers.
For payment: Kestral Pay for integrated payment processing.
For patient movement in hospital environments: the Transport Module.
See the individual module articles for full detail on each.
What is the Karisma Approvals Module and how does it work?
The Karisma Approvals Module replaces paper-based protocolling with a structured digital workflow. Patient services are protocolled before scheduling using customisable questionnaires that capture the clinical and logistical detail needed to book accurately. The module supports five configurable workflow stages, giving practices precise control over how each examination type moves from referral through to confirmed appointment.
For full detail, see Karisma Approvals Module.
What is the Karisma Transport Module and who uses it?
The Karisma Transport Module is designed for hospital radiology departments that need to manage patient movement through the imaging environment. It combines reception and imaging workflows into a single view, giving staff real-time visibility of where each patient is in the transport and imaging process. For practices managing inpatient volumes across multiple departments, this removes the coordination overhead that comes from managing transport and imaging separately. For full detail, see Karisma Transport Module.
How does Karisma Report Distribution work and why does it matter?
Karisma Report Distribution delivers finalised radiology reports to referring clinicians in HTML format, preserving the tables, subscripts, superscripts and structured layout that HL7 strips from plain-text delivery. Reports arrive branded, consistently formatted and with a URL link option for associated imaging access. This means referrers receive a clinically useful, professionally presented document rather than unformatted text.
For full detail, see Karisma Report Distribution.
What is Kestral eForms and how does it connect to Karisma?
Kestral eForms is a digital patient forms platform that integrates directly with Karisma, allowing practices to create any form they need across consent, clinical history, modality-specific questionnaires and financial agreements. Patients receive a secure link via SMS or email after booking and complete their forms on any device before arriving. Completed submissions feed directly into the correct patient record in Karisma, so staff have everything they need before the appointment without manual data entry or paper handling.
Coming in 2026.
How does Kestral Pay integrate with Karisma?
Kestral Pay is an integrated payment solution built on VostroPay, a Jonas Software platform, that connects directly inside Karisma V3 and V4. Patient records, invoices and payment transactions are linked within the same system, so every payment is automatically recorded and reconciled without manual steps between the terminal and Karisma. Practices across Australia and New Zealand can offer patients flexible payment options including upfront, post-appointment and instalment payments.
For full detail, see How does Kestral Pay Transform Payment Workflows in Radiology Practices.
How does Karisma’s reporting workflow support high-volume radiology environments?
Karisma’s reporting pools let practices configure workload distribution across the reporting team based on subspecialty, urgency and availability, rather than assigning reports to named individuals or leaving radiologists to self-select from an undifferentiated queue. Urgent and due cases are surfaced prominently so they are addressed first. Request Search and Report Search give users precise retrieval capability across the full patient and report database using demographic filters, clinical parameters and complex report-level criteria.
How does Karisma’s K-Link gateway connect to third-party systems?
K-Link is Kestral’s API integration gateway, managing the connections between Karisma and the third-party systems radiology practices depend on. It adds security controls, throttle management and configurable access permissions to every integration, keeping connections stable and secure as the practice’s technology environment grows. For practices running booking platforms, billing systems, PACS and specialist clinical applications alongside Karisma, K-Link is what keeps that environment connected and manageable.
For full detail, see How Does Kestral’s API and K-Link Gateway Enable Smarter Integration for Radiology Practices?
What automated patient communication does Karisma support?
Karisma supports automated SMS and email notifications for appointment confirmations, preparation instructions and booking reminders, all triggered within the Karisma workflow without requiring a separate communication platform. Ad hoc SMS allows staff to send personalised messages to individual patients when a specific situation needs direct communication outside the automated workflow. For practices managing high examination volumes across Australia and New Zealand, automated communication reduces no-shows and preparation errors without adding to front desk workload.
How does automated Medicare claim processing work in Karisma?
Karisma’s automated Medicare claim processing handles fully paid claims without manual intervention, allowing finance staff to focus on exceptional cases and complex billing situations rather than routine processing. The billing rules engine covers Medicare, DVA, AMA, ACC/HT and MSB requirements, with item numbers configurable at the exam type level so the correct code is applied automatically based on the referral and examination data already in Karisma. This reduces manual selection errors and improves revenue accuracy across all examination types.
What business intelligence and reporting does Karisma provide?
Karisma’s Business Reporting module and Data Explorer give practices the tools to generate operational reports based on the specific metrics relevant to their environment. Reports connect directly to external BI tools without manual data extraction. For practice owners and managers across Australia and New Zealand using data to drive operational decisions, this means current, accurate performance data is available in the format their decision-making tools require, rather than requiring a separate export and reconciliation process.